Patient management App

Redesigning a Comprehensive Health Management Web Application

I was hired to redesign a web application aimed at managing patients with long-term health conditions such as diabetes or emphysema. The application facilitates remote patient health monitoring through medical devices, adjustment of health protocols, and communication with the patient within the platform. The primary users are nurses responsible for managing multiple patients concurrently.

Challenges:

  1. User Experience Fragmentation: The existing application lacked visual and logical hierarchy, making navigation and information retrieval challenging for users.

  2. Accessibility Compliance: The UI needed to adhere strictly to WCAG Level AAA standards to ensure accessibility for all users.

  3. Complex Workflow Integration: Integrating various functionalities (onboarding, patient management, kit management) into a seamless user experience required careful planning and execution.

Design Process

Research

  • Analyzed competitor applications to identify best practices and areas for improvement

  • Analyzed user interview data to understand pain points and needs

Wireframes

  • Created wireframes

  • Create user flows

Designs

  • Developed a new UI kit that aligned with the brand’s identity while ensuring clarity and consistency

  • Incorporated accessible design principles, ensuring product meets WCAG AAA standards

Outcome

Improved User Experience

The redesigned application provided a clear and intuitive user experience, with a well-defined information hierarchy that streamlined navigation.

Nurses can now efficiently manage patient health data, request health management kits, and adjust health protocols leading to improved patient outcomes and satisfaction.

Accessibility Compliance

Achieved WCAG Level AAA compliance, enhancing usability for all users

Conclusion

The redesign of the health management web application successfully addressed usability issues, improved accessibility, and streamlined workflows for healthcare professionals. By focusing on user-centric design principles and integrating comprehensive feedback throughout the process, the application now serves as a robust tool for managing patients with chronic health conditions effectively.

Role

Product Designer

  • Journey maps

  • Wireframes

  • Hi-Fidelity Screen Designs

  • New UI Kit

  • Expanded Branding